Question 1

How accurate is Zitvel?

Accepted Answer

The scale reads in 0.1 g increments across its full weighing range.

Question 2

What is the maximum capacity?

Accepted Answer

5 kg / 11 lb, which covers ingredients, bowls, plates and complete meals.

Question 3

What units can it measure?

Accepted Answer

Six units: grams, kilograms, ounces, pounds, millilitres and fluid ounces.

Question 4

Can I use bowls and plates?

Accepted Answer

Yes. Place the empty bowl on the platform, press tare, then add your food so only the food is weighed.

Question 5

How does tare work?

Accepted Answer

Tare resets the display to zero with whatever is already on the scale, so the container's weight is subtracted.

Question 6

Can it measure liquids?

Accepted Answer

Yes. The scale includes millilitre and fluid ounce modes for measuring liquid volume.

Question 7

What app does Zitvel use?

Accepted Answer

Zitvel pairs with its compatible nutrition app, which is where food selection and nutrition calculation happen.

Question 8

How do I connect the scale?

Accepted Answer

Turn the scale on, open the app, enable Bluetooth on your phone and follow the pairing prompt in the app.

Question 9

Does the app cost money?

Accepted Answer

The connected nutrition app is free to download and use with the scale.

Question 10

Does it work on iPhone?

Accepted Answer

Yes, on supported iPhone models running a current iOS version.

Question 11

Does it work on Android?

Accepted Answer

Yes, on supported Android devices with Bluetooth.

Question 12

Does the scale recognise food automatically?

Accepted Answer

No. You select the food in the app; the scale supplies the weight.

Question 13

Where are calories displayed?

Accepted Answer

In the app on your phone. The scale display shows weight only.

Question 14

How long does shipping take?

Accepted Answer

Europe 2–5 business days, UK 3–6, US and Canada 5–9, rest of world 7–14, after the parcel leaves the warehouse.

Question 15

Is shipping free?

Accepted Answer

Standard shipping is free on every order.

Question 16

Can I track my package?

Accepted Answer

Yes. You receive a tracking link by email once the carrier scans your parcel.

Question 17

Do you ship internationally?

Accepted Answer

Yes. Orders outside the EU may be subject to import duties or taxes set by your country.

Question 18

What is the return window?

Accepted Answer

30 days from delivery, with the scale in resellable condition including its box and accessories.

Question 19

Who pays return postage?

Accepted Answer

We cover return postage for faulty, damaged or incorrect items. Change-of-mind returns are paid by the customer.

Question 20

What if my scale arrives damaged?

Accepted Answer

Send photos of the parcel and scale within 48 hours of delivery and we ship a replacement at no cost.

Question 21

How quickly are refunds processed?

Accepted Answer

Within 5 business days of the return arriving and passing inspection. Your bank may take a few extra days to show it.

Question 22

How long is the warranty?

Accepted Answer

Two years from delivery.

Question 23

What does the warranty cover?

Accepted Answer

Manufacturing defects. It does not cover water damage from submersion, drops, or normal wear on the platform surface.

Questions, answered.

Product

App

Orders and shipping

Returns

Warranty

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